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ARTICLE 1 – Summary
ARTICLE 2 – Seller Information
ARTICLE 3 – Customer Eligibility and Acceptance
ARTICLE 4 – Cancellation or Modifications
ARTICLE 5 – Price & Price Changes
ARTICLE 6 – Payment and Surcharges
ARTICLE 7 – Accommodation
ARTICLE 8 – Behaviour
ARTICLE 9 – Meals & Special Requirements + Beauty Treatments
ARTICLE 10 – Event Timings and Itineraries
ARTICLE 11 – Payment and Booking Confirmation
ARTICLE 12 – Travel Documents & Vaccinations
ARTICLE 13 –Liability & Insurance
ARTICLE 14 –Data Protection and Privacy
ARTICLE 15 - Website, Photos & Copyright
ARTICLE 16 - Complaints
The terms 'we', 'our' and 'us' refer to Maximise (SARL CRAZY VOYAGES). 'You', 'group leader' and 'group contact' refers to the person who has made the booking.
When you make the booking, you are confirming you are over 18-years-old and have the authority to accept, and do accept, our terms and conditions on behalf of yourself and all the members of your group.
Whether the booking is made over the phone, in person, in writing or online, it is important you read and understand these terms and conditions. Your contract is with Maximise and these terms and conditions apply to all elements of our business and service provided.
The person placing the initial booking will be the group leader and will be responsible for making or arranging all payments owed to Maximise. If you wish to change the group leader, we must be notified in writing.
To secure a booking we require a non-refundable, non-transferable £25 deposit. Once the initial deposit has been paid, a booking confirmation will be sent to the group leader via email. Only when the booking is confirmed does the contract between you and Maximise establish.
The group leader is then responsible for pursuing a non-refundable & non-transferable £25 deposit per person. This is required within 14 days of receiving the booking confirmation in order to secure their places.
Your final numbers need to be confirmed at the end of this 14 day period. These £25 per person deposits can be paid by the group leader in full or individually by using our online payment system. People can be added to the trip after the 14 day period, but this is subject to availability and admin fees. There is a £10 admin fee on activity only bookings and £20 on full package bookings.
The final balance will be due 6 weeks before your departure date. If your booking date falls within 6 weeks of the departure date, we would require payment in full paid by debit card or credit card.
It is the group leader's responsibility to ensure every member of his/her party is aware of, and adheres, to our terms and conditions. It is also the group leaders responsibility to supply all information to the group accurately. The group leader is responsible for ensuring all amounts owed to Maximise are paid on time by both themselves and all members of the group.
The Group Leader assumes all responsibility to settle the balance of the invoice for a confirmed booking on or before the due date. Our terms and conditions are always available and easily accessible via our Website. We also make them available to you when your booking is confirmed. By paying your deposit you acknowledge that you agree to our terms.
Maximise is owned and run by Crazy Voyages, the leading stag and hen travel agent in Europe.
Company name: SARL CRAZY VOYAGES
Head office: 8 rue du Faubourg Poissoniere, 75010 Paris
Chamber of Commerce registration number: 517 621 124
Telephone: 020 3514 4056
Responsibility of the website: Crazy-Voyages
Travel Agents Licence Number: LI 094090005
Financial guarantor: Atradius - 44 Avenue Georges Pompidou 92596 Levallois Perret
Travel Agents Liability Insurance: ALLIANZ - 87 rue Richelieu 75002 Paris
The group leader must be over 18-years of age to be able to make a booking.
A contract between Maximise and the client will only be established once the terms and conditions have been accepted and the booking has been confirmed.
Once your booking has been confirmed, a cancellation will only be accepted in writing from the group contact.
In the event you need to cancel your booking, cancellation charges do apply and you will not receive a full refund.
For cancellations made 42 days or more before the DOD, you will also be liable for 100% of the cost of any pre-paid tickets, insurance premiums, flights, transfers, vouchers, overseas accommodation, hall hire and activity deposits that we have booked or purchased on your behalf. All flight tickets are non-refundable. Depending on the time of cancellation, some of these charges may be recoverable under your insurance policy. Please refer to your policy for further information. Name changes are subject to individual airline policies and charged accordingly.
Bookings made within six weeks of the date of departure will be paid in full at the point of booking and will be subject to cancellation charges as above.
If you wish to cancel on behalf of only some of the members, the cancellation charges outlined above will apply pro-rata. However, we may become entitled to recalculate the package price based on minimum numbers for events, or cancel the event if numbers drop significantly and the amount paid in this instance are non-refundable.
All cancellations must be sent to us in writing. It is for these cancellation charges, Maximise strongly recommend that clients take out insurance to protect themselves in the event of needing to cancel their trip.
The price of your weekend is based on your initial numbers. If there is a drop in numbers and elements of the weekend are subject to minimum numbers, Maximise may be required to recalculate the package price based on the final number of people going. The group leader will be required to pay the balance of the booking based on the reworked price. No refunds will be made if you or any group members choose to leave your arrangements/activities early or choose, for whatever reason, not to participate in any of the events on your itinerary. It is the group leader's responsibility to notify Maximise in writing of any special or specific requirements. This is to be made at the point of booking and can include, but are not limited to, disabilities or dietary requirements.
You may not change your booking to a special offer if something subsequently become available. You cannot transfer insurance premiums from one person to another.
We may be able to add additional people to your stag/hen do after you've confirmed your booking, however, this is always subject to availability. The number of participants may increase or decrease without charge up until the due date of your final payment. This is 6 weeks before your date of travel and clearly indicated on your confirmation.
Individuals who pay the per person deposit and are then unable to attend the hen/stag do will lose their non-refundable and non-transferable £25 deposit. After the final payment date, if you wish to add an additional person to the trip, this will be subject to a £20 administration charge and subject to availability.
We will endeavour to accommodate any group that wishes to change their booking date, time of activities, location and/or activity changes. However, this is always subject to availability and carries a £20 administration charge per change. Such changes can only be accepted outside of the 42 days prior to travel. We will try to accommodate any changes, subject to availability. We will try to accommodate any changes, subject to availability. We have two charges: £10 to add someone if the package is activities only and £20 if the package includes accommodation and activities. If you wish to amend dates/location, this can be done outside of 6 weeks prior to travel subject to availability and a £20 admin fee.
If any member of your group is unable to participate or travel due to the death, injury or serious illness of himself/herself, a close relative or friend, we will allow the booking to be transferred to another individual without imposing the administration charge. We will also allow such changed to be made if the individual is subject to jury duty. While we will not impose the administration charge, and additional costs imposed by our suppliers will be passed on. Maximise will charge for name changes, with charges being dependent on the Airline supplier. Some airlines may impose a 100% cancellation charge and the cost of a new ticket, plus administration charges, which you will be responsible for.
Maximise reserves the right to change or alter the price of transfers should changes be made to flights or arrival/departure airports. This is also the case if the change is beyond the group leaders control. In addition, we reserve the right to change or alter the price of transfers should the number of participants change.
As your contract is with Maximise, all changes and requests must be in writing and made directly with us and not our suppliers.
Maximise fully understand that numbers can increase or that people can drop out, even after saying they will attend. So, once you have paid your deposit you can change your numbers without facing any amendment charges up until the balance due date, 6 weeks before your date of travel. We willl always add an admin fee to anyone adding on after the 2 week deposit due date - needs to be changed to Once the deposit due date has passed any further additional participants added to the booking will be subject to an admin fee.
However, when final numbers and balance are confirmed, if the group numbers have dropped drop by 25% or more from the original booking confirmation, Maximise reserves the right to recalculate the weekend package price. The group leader is then responsible for the revised outstanding balance as a one-off payment. While we will do everything we can to assist, a drop in numbers below any minimum numbers stipulated on activities, or below 8 for accommodation, may result in alternative activities or accommodation needing to be arranged.
After the balance due date, cancellations are subject to charges as detailed in these terms under the heading 'What happens if you want to cancel?' People can still be added to the booking, subject to availability at that time and a £20 administration charge. If the costs have increased between the time of the original booking and adding extra people, you are liable to pay for the updated price.
In most cases, neither you nor we are entitled to cancel due to adverse weather conditions. Maximise are also not obliged to offer refunds for events affected by or cancelled due to adverse weather conditions.
For some events, if the risk to health and safety is too high, we reserve the right to cancel an event/activity. If we do cancel in such circumstances, Maximise will offer an alternative comparable activity or make every effort to reschedule the event for another date. If we cancel an event for anything that falls within our control, we will provide you with a credit to rearrange the cancelled activity. This credit will be valid for six months. This will also apply to any rescheduled event.
Very rarely does Maximise need to cancel confirmed bookings. While we work very hard to avoid changes and cancellations, we reserve the right to do so. Many of the changes are minor such as a change to your itinerary relating to the time of a confirmed activity(ies), a change in the activity venue, or a change in your accommodation to a suitable alternative of a similar standard in the same city.
In the rare circumstance Maximise need to make a significant change or cancel your weekend after confirmation, we will inform you as soon as possible. Maximise will offer the following options:
These options will not be offered if we consider the changes made to be minor. If we decide that the event is a subsidiary and not a principal part of any package, we will not be obliged and you will not be entitled to cancel your booking.
If Maximise has to make a major change or cancel your booking, as a minimum, we will pay you compensation where compensation is due. As stipulated below, this is dependent on circumstances and subject to the following exceptions.
Compensation will not be payable in the event Maximise is forced to make changes or cancel your booking as a result of unusual and unforeseeable circumstances beyond our control. Circumstances which could not have been avoided despite all due care and attention.Compensation will also not be payable if Maximise is forced to cancel an activity due to not meeting the minimum number requirement.
No compensation will be payable and the above options will not be available if we cancel as a result of you not complying with our terms and conditions, such as not paying your balance on time. Compensation is also not payable if the change made is minor.
Once you have received your itineraries, it is very rare for Maximise or our suppliers to be forced by Force Majeure to change or cancel part or all of your itinerary. In this event, we regret that we will be unable to provide any refunds or pay any compensation or meet any losses or expenses you incur as a result. We will try to help and advise you to secure alternative activities or events, but you will have to pay any associated and/or additional costs.
Number of days before the date of departure a significant change or cancellation is notified to you
Unless otherwise expressly set out in these Booking Conditions, our liability for significant changes and cancellations is limited to the above-mentioned options and compensation payments where applicable.
Maximise considers a late booking to be a booking made within 6 weeks of the departure date. Any bookings made within this period are not subject to our standard payment terms. Payment is required in full upon booking. You are not obliged to cancel a late booking at any time. All late bookings are subject to availability and it is understood that you have read our terms and conditions.
Maximise always aims to provide the weekend, activities, accommodation and services as advertised when booked. However, sometimes we need to make changes due to circumstances out of our control. By accepting our terms and conditions the client accepts that it may prove necessary or advisable to vary or modify a booking due to prevailing circumstances.
Maximise reserves the right to cancel or change any of the services or price including (but not limited to) flights, accommodation, activities, restaurants and transfers. If we are required to cancel or change service an alternative of equal value will be provided. In the event, this means extra cost to you, we’ll notify you, giving you the choice to accept the changes or opt for a refund for the individual element.
Given the time of booking is often months in advance of the date of travel, Maximise reserves the right to change or alter activities, products, menus or drink offerings within its packages without any notice.
We will always endeavour to notify you of any changes as soon as possible. However, under no circumstance are we obliged to refund any element of a weekend cancelled due to conflict, threat of war, riots, terrorist activity, industrial disputes, natural disasters, fire, airport closures (delayed flights), weather conditions and events beyond our control that result in an element of your weekend becoming unavailable.
Very rarely and in extreme circumstances, Maximise may be forced by third parties to move your accommodation before or after sending you the itinerary. Maximise reserve the right to move accommodation in this instance to a suitable alternative in the same city. Maximise will accept any out of pocket expenses as a result of us having to change your accommodation.
Please note that an uneven number of participants in your group may attract a hotel single supplement surcharge. If triple rooms are available at the accommodation, we will endeavour to book one for your group. However, if a single room has to be booked the group will be liable to pay the supplement as prices are based on shared occupancy. Single supplement charges are £25 per person per night, excluding London where the charge is £50 per person per night.
By booking with us you agree to pay the prices quoted to you at the time of booking. These prices will not increase so long as there have been no changes to your booking including the number of participants.
We will only increase the price if our costs increase as a result of any adverse changes in any of the exchange rates which has been used to calculate the cost of your holiday. Packaged prices are based on the following exchange rates; 1GBP = 1.12 Euro. A 10% fluctuation from point of booking represents an adverse change. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid to us except for insurance premiums and amendment charges. This must be done within 14 days of the date printed on your surcharge invoice. Surcharges will not be levied within 28 days of your departure.
We accept the following methods of payment: Debit Card, all major Credit Cards (excluding American Express, Transax and Diners) and payment directly into our bank account via BACS or online transfer.
There are no transactional charges for payments made by debit or credit cards.
Payment is also accepted over the phone, by calling the sales team on 0208 236 0111.
All groups must pay a £25 deposit to secure their booking. Your final balance is due 42 days before your weekend date but the exact date is always stated on your confirmation. If you fail to pay the full amount within the time limit specified, you may jeopardise our ability to provide the event and we have the right to treat all, or part, of the booking as cancelled. In the event of this, you will be liable for the cancellation charges.
Surcharges will apply where minimum numbers are not reached for an or if room configurations incur single room supplements. If an activity cannot take place due to a fall in numbers, we reserve the right to cancel your event and refund all amounts paid for that event, or offer alternative arrangements.
If your group booking includes accommodation, the name and address of the accommodation will be sent to either within the week of your departure date, 2 weeks before the departure date, of after your final numbers and the final balance have been received. This is dependent on availability and the time frame between booking and travel date.
The location of the accommodation we booked is deemed centrally located at our discretion. We define a “centrally located hotel” or similar as one approximately 10-15 minutes or less drive from the city centre. Specialist accommodation such as Party Houses or Villas may be slightly further. Our accommodation will provide good access to all elements of your weekend package to include nightlife and daytime activities.
Maximise select the best accommodation for Stag and Hen groups and are careful to identify accommodation that accepts these groups. Maximise grade hotels based on several factors including facilities, location, feedback and Stag and Hen group suitability. Therefore, the grade Maximise's assigns to accommodation may differ from the numerous other hotel grading systems and other companies, both officially and unofficially. If group sizes change from the original booking, Maximise reserves the right to move groups to alternate suitable accommodation or as a last resort, accommodate groups in separate hotels where facilities are shared. Basic B&B and Surf Style accommodation can, on rare occasions, be without private bathroom facilities.
All the accommodation we use is advertised and booked in twin rooms unless otherwise stated. However, subject to a change in numbers or/and availability, we reserve the right to move members of the same group to different room configurations. We reserve the right to use a quality z-bed or sofa bed in one of the existing rooms to accommodate changes to make the best use of rooms available.
In some cases, 2 guests may be required to share a double bed. Where groups are odd numbers and triple rooms are not available we will book a single room but the group is responsible for the single-room supplement charge. Please note a single supplement of £25 per person per night (excluding London which is £50 per person per night) will apply. This will only occur should we be unable to accommodate any changes in numbers in triple/twin rooms. In some resorts, Saturday night only stays are not accepted and groups will have to pay for both nights if a member of the group requires Saturday night only accommodation.
Apartment and Villa accommodation prices are fixed prices based on the number in the group at the time of booking. Should the number in your group drop, the cost of the accommodation element may need to be recalculated for the number of people attending. Villa accommodation options are not commonly based in central locations, in some destination, the villa location can be driving distance from the city centre. This drive time varies and you should discuss this with your account manager. By accepting Villa accommodation you are accepting local taxi transportation will be required from time to time to key nightlife hotspots.
All accommodation will require the group to leave a per person behavioural bond/deposit on checking in. These are preventative measures to protect the accommodation from damage and/or complaints from other guests and against bad behaviour. Security deposits are common for large group bookings and failure to pay will result in the group not being allowed to stay. If you refuse to pay the bond, your accommodation will not be made available to you and no refund will be issued. Bonds are refunded on departure should there be no damage to rooms and no complaints received.
Upon booking a Maximise Stag/Hen Do, it is understood you agree to behave safely and courteously at all times. You also agree to obey the proper instructions set by activity leaders and will dress and equip yourself suitably for any event. You also agree to use safety equipment as instructed and not tamper with it or abuse it. By booking with Maximise, you agree to compensate our contractors or us for any damage or loss of revenue caused by you in the course of an event.
You must ensure you arrive on time for all activities, obey all instructions given to you by activity leaders and dress appropriately for your activities. Rights of Admission for nightlife venues remain at the discretion of the venue. Whether you are in the UK or abroad, sush venues may require identification for some, or all, of the group. Groups who wear fancy dress, do so at their own risk. Maximise cannot be held responsible if your entry to a venue is refused due to inappropriate clothing or behaviour.
You are not permitted to arrive at any accommodation or activity under the influence of alcohol or drugs under any circumstances. Maximise will not be liable for any refusal of entry or participation if your group fails to conduct yourselves as detailed in this clause.
Certain suppliers insist on a small behavioural bond to be deposited by the group on arrival. Management may refuse your group entry or access to the event without this bond and Maximise will not be liable for your arrangements if this is not paid or your entry being denied. No refund will be due if you do not provide a bond for your group.
Many of our restaurant providers require pre-ordering before you arrive at the venue. It is your responsibility to complete the pre-order and return it by the date specified. Failure to do so may result in your menu being selected for you. We will always endeavour to accommodate party members with special dietary requirements but cannot guarantee an alternative will be arranged.
All special dietary requirements must be communicated to Maximise and our suppliers as soon as possible. Our suppliers reserve the right to change or alter any set menus without notice. Maximise are not liable for any food allergies. You must make our suppliers and us aware of any circumstances that may affect your safety or health.
If we have made a table reservation on behalf of your group and you fail to show up, there will be a £10 charge per person by the restaurant to cover their revenue loss.
If you or members of your party are required to choose a treatment from a selection that Maximise has provided, these choices must be made and forwarded to Maximise by your Final Payment Date. Failure to do so may result in your treatments being chosen for you or options not being available.
All special requirements must be communicated to Maximise and our suppliers as soon as possible. We will endeavour to accommodate all persons with special requirements but cannot guarantee a suitable alternative will be arranged. Our suppliers reserve the right to change or alter treatments without notice.
We assemble each itinerary with the greatest of care using our wealth of experience in the industry. As stated in our itineraries, all groups are required to arrive at their activity at the time indicated. Failure to do so may result in the quality and duration of your activity being compromised. Maximise will not be liable in the event of your group failing to arrive at an activity or venue at the time specified. If the number of participants of the group changes, the activity session length may increase or decrease accordingly. Maximise reserves the right to amend itineraries.
Maximise will always attempt to meet the specific requests for start times for any activity, however, due to the volume of bookings, we consider 90 minutes either side of any request to be reasonable. Any start time more than 90 minutes either side of a request will be advised before confirming your booking. When more than one event has been booked on a single day, we reserve the right to switch activities to allow us to meet the requirements of the group.
Participation in activities that are not booked as part of your itinerary with Maximise or have been booked independently of the reservation will not be the responsibility of Maximise and we shall not be liable. On very rare occasions, Maximise may request groups to veer from the timed itinerary to accommodate third party issues. Should you not accept these changes, you will have the option of a full refund for that particular element of the weekend.
Maximise packages in the UK do not include transfers as full maps and directions are provided to all groups. Maximise can provide transfer quotes for all locations, but unless advised we will assume the group have organised transfers independently.
Maximise event itineraries are final. It is the group leader's responsibility to check all details and timings prior to departure. Once issued, it is your responsibility to read the contents of the documents and notify us immediately if you have any queries. We cannot accept liability for any omissions, queries or errors if we have not been notified immediately after making the documents available to you. Maximise will correct any errors or omissions prior to travel and provide a revised travel itinerary showing amended information. If we have not been notified we cannot accept any responsibility for any errors or omissions.
Once the group leader has confirmed the booking, they will be given access to a secure online payment platform. Payments can be made by either Visa or MasterCard debit or credit. It is possible for each participant to choose to:
Before paying, you must confirm you have read and accepted the T&Cs by ticking the required box.
If a participant pays the share of another person, as well as his/her own, they agree to pass on the information stated in the T&Cs.
All payments made by credit card are debited immediately.
Bookings can only be confirmed when all of the participants have paid in full.
The booking confirmation sent out by Maximise itemises the main elements of the booking such as details of the activities, the price paid and, if applicable specific conditions of payment. The confirmation is sent via email to the group leader as soon as possible after full payment has been received.
Failure to make the full payment by the specified time will result in the booking being suspended and any costs resulting from this must be paid by the group leading without this affecting any additional liability action that could be instigated against them.
If the number of participants initially included in the booking is not reached, those who have confirmed their place by paying their amounts may be required to pay a supplement in order maintain all the services and options outlined in the booking.
Group members are responsible for ensuring they eligible for travel. It is the individual's responsibility to hold the correct documentation, own a valid passport, obtain visa permits if needed and manage inoculations or preventative medicines where required.
We do not accept responsibility or liability for the package provided if any group members are unable to board a flight for any reason and cannot attend the weekend we are providing.
We organise a wide range of events and some of them involve a degree of risk, both to physical injury and property damage. Maximise does not exclude our liability for death or personal injury caused by our negligence or that of our employees, but we do not accept liability for the negligence of any other persons. We do all that we can to reasonably reduce the risk to you. If we have done that and are not negligent, you will take responsibility for any risks involved in the participation of any of our activities/services.
Therefore, Maximise does not accept any liability for problems or injuries sustained if it was a result of; the acts or omissions of the customer, the acts or omissions of a third party, not connected with the provision of our services. Maximise does not accept liability if the outcomes were unforeseeable or unavoidable, for example an act of Force Majeure.
An act of Force Majeure automatically exonerates the party concerned in the supply of Services when the Force Majeure occurs from all responsibility.
We cannot accept liability for any unusual or unexpected circumstances beyond our control. Such circumstances that could not have avoided despite Maximise using all care possible, or any event which we or our suppliers could not help, expect or prevent.
Insurance cover is not automatically included as part of the service provided by Maximise. Customers are advised to take out an insurance policy to cover any costs that might arise in certain cases due to cancellation, illness or accidents.
It is solely the responsibility of the individual to ensure they make provision for insurance cover with the company of their choice.
If you decide not to take out travel insurance suitable for your arrangements independently, you hereby agree to indemnify us against any claim or loss or injury, and you and your group members participate entirely at your own risk.
Certain activity providers may insist you sign an insurance indemnity and waiver form; therefore you participate at your own risk, and we shall not be liable for your participation.
Maximise is insured for Professional Liability with the insurance company mentioned in the 'Seller' information of these T&C. This Professional Liability Insurance covers any financial loss the insured may suffer in respect of injuries, or material damage, consecutive or not, caused to clients, suppliers or a third party, in case of errors, omissions, or negligence in the course of carrying out the profession of a travel agent to the amount of 750,000.00 Euros per year and by claim for injuries, or material damage, consecutive or not. The excess for all claims excepting injuries amounts to 1,500.00 Euros
By enquiring on our Website, you accept you are happy to receive email communication from Maximise and our team. These emails will contain promotions, information and offers about your weekend or Maximise activity experiences. You can at any time, should you wish, unsubscribe from our emails.
Personal information and details provided by customers is needed to proceed with the booking and is destined solely for internal use by Maximse (Crazy Voyages). Such information will only be passed on to third parties if this is required to complete your transaction.
In accordance with French law, the Data Protection Act gives you the right to request a copy of the personal information Maximise (CRAZY VOYAGES SARL) holds about you and to have it deleted or to have any inaccuracies corrected. (Article 34 of the Data Protection Act of 6 January 1978. Please address your request to email@example.com.
The details and information obtained by Maximise in the course of its activity as a travel agent are the proof that transactions have taken place and are undisputed evidence that an agreement has been entered into. In the event of a legal dispute, electronic data has the same legal consequences as a printed, signed document.
This Website and all the elements that for the content of the Website, whether they be visual or audio, are protected by copyright. The Website and all that it contains, is the exclusive property of Maximise (Crazy Voyages) and/or its suppliers or, as the case may be, the respective owners with whom they have an agreement.
All photographic and pictorial references found on our website and in our proposals are purely representative of the products and events we offer and will be accepted as such. While we show images to give a representation of the product, Maximise reserves the right to use images that may not be of the exact product itself. Maximise reserves the right to make changes to and correct errors in our website and quotes at any time. Pictures used are for illustration purposes and not necessarily of the actual venue or activity.
All accommodation options advertised by Maximise is done so using our own opinions and interpretations of that Hotel or apartment's star rating, location and facilities. Our grading and interpretations may sometimes differ to that which the hotel and/or other companies, both official and unofficial, advertise.
Our website and all the elements that form the contents of the website whether they are visual or audio, including the underlying technology, are protected by copyright trademarks, designs or patents. The website and all that it contains (including, but not limited to; text, software, photographs, logos, date) is the exclusive property of Maximise(Crazy Voyages) and/or its Suppliers, or as the case may be the respective owners with whom we have an agreement. Any representation, reproduction (other than for private use), exploitation, distribution or adaption of the website or its contents is prohibited.
The use of all software downloaded via the website which gives access to certain services or functions, is governed by the terms of its license. Individuals must accept the terms of the license before downloading, installing, copying or using the aforementioned software.
For all software which does not have a license, the customer is given limited rights for a personal use and excludes all other uses. By installing or using the software, the individual accepts these conditions.
Users of the website who have their own website and who wish to add a link to the homepage, for their own personal use, must obtain authorisation from Maximise (Crazy Voyages) before doing so. However, this authorisation does not imply any affiliation agreement. In all cases, all links, even if agreed to, must be removed at the request of Maximise (Crazy Voyages).
To resume, all links to the Website must be previously authorised by Maximise (Crazy Voyages) and immediately removed at their request.
Although the quality of our arrangements is high, sometimes things may go wrong. If a complaint or problem arises during your weekend you must telephone a Maximise Representative on the emergency contact number supplied in your itinerary immediately.
Our reps are there to help, so if you fail to call and report any such problems or issues to allow us to put these right, we will not consider ourselves to be liable for those complaints.
If you have a complaint regarding any element of your booking you must notify the instructor or person running the specific event at the time. You must notify us in writing outlining the reasons for the complaint and inform us of whom you spoke to on the day. Complaints must be forwarded in writing to us within 7 days of your event. We will acknowledge receipt of your correspondence and we will respond to all complaints in written format within 28 days. In rare circumstances, third party delays may result in this period being extended while we await their response. The group contact must bring all complaints to our attention and only will Maximise correspond with the group leader regarding complaints.