The terms 'we', 'our' and 'us' means Maximise Enterprises Ltd. 'You', 'group leader' and 'group contact' refers to the person who has made the reservation. It is important that you read these terms and conditions. Your contract is with Maximise and these terms and conditions apply to all bookings taken from 1 January 2015. Whether you have read them or not and they apply to all members of the group on whose behalf the group contact has booked.
We understand and accept that every group leader understands and accepts our terms and conditions at point of booking whether the booking is made over the telephone, in person, in writing or via the Internet. It is the group leader's responsibility to ensure every member of his/her party is aware of and adheres to our terms and conditions and supplies all information to the group accurately. The Group Leader is responsible for ensuring that all monies due are paid on time by the members of the group and that everyone within the group is aware of our Booking Conditions. The Group Leader assumes all responsibility to settle the balance of the invoice for a confirmed booking on or before the due date. Our terms and conditions are always available and easily accessible via our Website. We also make them available to you on your confirmation of booking. By paying your deposit you acknowledge that you agree to our terms.
To secure a booking we require a non-refundable £25 initial deposit & £25pp deposit from the group members within 2 weeks of booking. Once the initial deposit has been paid a booking confirmation will be sent to the group leader via email. Only on receipt of your booking confirmation is the booking confirmed. The group leader is responsible for full payment regarding any weekend or events booked. If there is a change in the group leader, we must be notified in writing.
We try to be as flexible as possible with groups and do allow individuals who cannot make the full weekend to attend the elements they can, however we will only permit 4 variations to the main package. Once five variations have been reached (including the main package), attendees must fit in to one of these but not cheaper than the value of the elements required.
Once your booking has been confirmed, a cancellation will only be accepted in writing from the group contact.
Cancellation charges will apply at the date we receive written notification of cancellation of the whole booking. You will not be able to cancel part of your booking.Cancellation charges:-
42 days or more before date of departure (DOD) - Loss of deposit. In addition, for any group members who have already paid, refunds will be made but will be subject to a £10 administration charge.
Less than 42 days before DOD - Loss of 100% of total package cost for the number of attendees booked at the time of cancellation and loss of all monies paid by members of the group.
For cancellations made 42 days or more before DOD, you will also be liable for 100% of the cost of any pre-paid tickets, insurance premiums, flights, transfers, vouchers, overseas accommodation, hall hire and activity deposits that we have booked or purchased on your behalf. All flight tickets are non-refundable. Depending on the reason for cancellation some of these charges may be recoverable under your insurance policy - please refer to your policy for further information. Name changes are subject to individual airline policies and charged accordingly.
Bookings made within six weeks of the date of departure will be paid in full at the point of booking and will be subject to cancellation charges as above.
If you wish to cancel on behalf of only some of the group then the cancellation charges outlined above will apply pro rata but we may become entitled to recalculate the package price based on minimum numbers for events, or cancel the event if numbers drop significantly and monies paid in this instance are non-refundable. All cancellations must be sent to us in writing. We strongly recommend that clients insure against cancellation.
Refunds for individual cancellations will be subject to a £10 administration charge per transaction. The price of your weekend is based on your initial numbers. If there is a drop in numbers and elements of the weekend are subject to minimum numbers, Maximise may be required to recalculate the package price based on final number of people going. The group Leader will be required to pay the balance of the booking based on the reworked price.
If you do wish to cancel under normal conditions before you are due to pay your balance (42 days before DOD) then Maximise agrees to honour your deposit against any future event booked with us, providing that the value of that future event is not less than 20% of the value of your weekend.
No refunds will be made if you or any group members choose to leave your arrangements early or choose, for whatever reason, not to participate in any of the events on your itinerary. It is the group leaders responsibility to notify Maximise in writing of any special or specific requirements at the point of booking to include but not limited to disabilities or dietary.
You may not change your reservation to a special offer that may subsequently become available. You cannot transfer insurance premiums from one person to another.
We may be able to add additional persons onto your party after you have made your booking but this is always subject to availability. Your party size can be increased or decreased without charge up until your deposit Payment due date, however, if you wish to add on additional persons after this date, this will be subject to a £20 per person admin charge and subject to availability.
We will endeavour to accommodate any group that wishes to change their booking date, timings of an event, location and/or activity changes. However this is always subject to availability and carries a £20 administration charge per change. However any changes can only be accepted outside of 42 days prior to travel.
If any member of your party is prevented from participating or travelling because of the death, injury or serious illness of that person, close relative or friend or jury service we will not refund but we will allow transfer of the booking to another person. Maximise will not charge our £20 administration charge to change this name, however any costs imposed by our suppliers will be passed on. Maximise will charge for name changes, with charges being dependent on the Airline supplier. Some airlines may impose a 100% cancellation charge and the cost of a new ticket, plus administration charges, which you will be responsible for paying.
Maximise reserves the right to change or alter the price of transfers should changes be made to flights or arrival/departure airports even if this change is beyond the group leaders control. We also reserve the the right to change or alter the price of transfers should numbers attending change downwards. We will not alter price of transfers if group numbers increase from original booking.
As your contract is with Maximise, all changes and requests must be in writing and made directly with us and not our suppliers.
Maximise fully understand that numbers can increase and that people can drop out, even after saying they will attend. So once you have paid your deposit you can change your numbers up (subject to availability) or down without any amendment charges up until the balance due date, 6 weeks before your date of travel.
However, when final numbers and balance are confirmed, if the group numbers have dropped drop by 25% or more from the original booking confirmation, Maximise reserve the right to recalculate the weekend package price. The group contact is then responsible for the revised outstanding balance as a one off payment. or alter package to suit the numbers. Whilst we will do everything we can to assist, a drop in numbers below any minimum numbers stipulated on activities or below 8 for accommodation may result in alternate activities or accommodation being provided.
After the balance due date, cancellations are subject to charges as detailed in these terms under the heading 'What happens if you want to cancel?' People can still be added to the booking, subject to i) availability at that time and ii) a £20 administration charge. If the costs have increased between time of original booking and adding extra people, you are liable to pay for the updated price.
In most cases neither you nor we are entitled to cancel because of adverse weather conditions. Maximise are not obliged to offer refunds for events affected by or cancelled due to adverse weather conditions.
For some events, if the safety risks are in our opinion unacceptable, we reserve the right to cancel the event. If we do cancel in such circumstances Maximise will offer an alternative comparable activity or make every effort to reschedule the event for another date. If we cancel an event for anything that falls within our control we will provide you with a credit to rearrange the cancelled activity. This credit will be valid for six months. This will also apply to any rescheduled event.
Very rarely, Maximise may have to make changes to and correct changes on our web site and/or administration documents that we produce both before and after weekends have been booked and confirmed and, very rarely cancel confirmed bookings. Whilst we work very hard to avoid changes and cancellations, we reserve the right to do so.
Many of the changes are minor such as a change to your itinerary relating to the time of a confirmed activity(ies); a change in the activity venue; a change to your accommodation to a suitable alternative of similar standard in the same city.
In even more rare circumstances, a major change or cancellation may have to be made to a confirmed booking. If Maximise have to make a significant change or cancel your weekend, we will inform you as soon as possible. Maximise will offer the following options:
These options will not be offered if we consider the changes made to be a minor one. If we decide that the event is a subsidiary and not a principal part of any package, we will not be obliged and you will not be entitled to cancel your booking. If Maximise have to make a major change or cancel your weekend or event, we will as a minimum where compensation is due, pay you the compensation as set out below depending on the circumstances and when the major change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above choices will be accepted where Maximise are forced to make changes or cancel your weekend or event as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care and attention or if Maximise have to cancel because the minimum number numbers required to run an event has not been reached. Maximise will not be responsible, outside of the levels set out below, for any losses or expenses you incur as a result of cancellation.
No compensation will be payable and the above options will not be available if we cancel as a result of you not complying with any requirements of our terms and conditions entitling us to cancel (such as not paying your balance on time) or if the change made is a minor change or if we decide that the element is a subsidiary and not a principal part of any package.
Very rarely, after your itinerary has commenced, we or our suppliers may be forced by Force Majeure to change or cancel part or all of your weekend itinerary arranged by Maximise. In this event, we regret that we will be unable to provide any refunds or pay any compensation or meet any losses or expenses you incur as a result. We will try to help and advise you to secure alternative activities or events but you will have to pay any associated and/or additional costs arising out of any changes.Cancellation compensation
Number of days before date of departure a significant change or cancellation is notified to you
More than 21 days Nil
Less than 21 days £10 per person
Except as otherwise expressly set out in these Booking Conditions our liability for significant changes and cancellations is limited to the above mentioned options and compensation payments where applicable.Late Bookings
Maximise consider a late booking to be a booking made within 6 weeks of a departure date. Any bookings made within this period are not subject to our standard payment terms. Payment in full is required upon booking. You are not obliged to cancel a late booking at any time. All late bookings are subject to availability and it is understood that you have read our terms and conditions.
Maximise always aim to operate all the tours and arrangements as advertised and booked. By entering into a booking with Maximise and accepting our terms and conditions the client accepts that it may prove necessary or advisable to vary or modify an itinerary or its contents due to prevailing local conditions.
Maximise reserves the right at any time to cancel or change any of the facilities, services or prices, including and not limited to flights, accommodation, activities, restaurants, entertainment venues, tickets, transfers and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.
Given the time of booking is often months in advance of the date of travel, Maximise reserves the right to change or alter activities, products, menus or drink offerings within its packages without any notice.
We will always endeavour to notify you of any changes as soon as possible. However, under no circumstance are we obliged to refund any element of a weekend cancelled due to war, threat of war, riots, terrorist activity, industrial disputes, natural disasters, fire, airport closures (delayed flights), bad weather conditions and events beyond our control that result in an element of your weekend becoming unavailable.
If an event within a package, which we organise, becomes unavailable we will have the choice of organising an alternative activity (in consultation with you), or making a proportional refund. You will not be entitled to cancel the booking. If we decide that the event is a subsidiary and not a principal part of any package, we will not be obliged and you will not be entitled to cancel your booking.
All accommodation that we use is advertised and booked in twin rooms, unless otherwise stated. However, subject to changes in numbers and/or most suitable configurations, we reserve the right to move members of the same sex and same group to different room configurations to make the best use of available accommodation. Wherever possible we will always try and accommodate reduction in numbers incurring no cost to the group. However should the numbers attending be insufficient to run all or part of the event we reserve the right to charge the group for the minimum numbers required for the event. Very rarely and in extreme circumstances, Maximise may be forced by third parties to move your accommodation before or after sending itinerary. Maximise reserve the right to move accommodation in this instance to a suitable alternative in the same city. Maximise will accept any out of pocket expenses incurred as a result of us having to change your accommodation.
Please note that an uneven number of participants in your group may attract a hotel single supplement surcharge. If triple rooms are available at the accommodation we will endeavour to book one for your group. However if a single room has to be booked the group will be liable to pay the supplement as prices are based on shared occupancy. Single supplement charges are £25 per person per night, excluding London where the charge is £50 per person per night.Prices and Price Changes
By booking with us you agree to pay the prices quoted to you at the time of booking. These prices will not increase so long as there have been no changes to your booking and they haven't dropped subject to minimum numbers, with the exception of circumstances in which there are variations in the following costs which we will pass on to you - transport costs, including costs of fuel or major fluctuation in exchange rates. Prices displayed in brochures, communications and web sites are available but may be subject to limited availability, date restrictions or conditions and qualification. We will only increase the price if our costs increase as a result of any adverse changes in any of the exchange rates which have been used to calculate the cost of your holiday. Packaged prices are based on the following exchange rates; 1GBP = 1.15 Euro. A 10% fluctuation from point of booking represents an adverse change. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid to us except for insurance premiums and amendment charges. This must be done within 14 days of the date printed on your surcharge invoice. Surcharges will not be levied within 28 days of your departure.Payment and Surcharges
We accept the following methods of payment: Debit Card, all major Credit Cards (excluding American Express, Transax and Diners) and payment directly into our bank account via BACS or online transfer.
If any members of your group choose to pay by calling the Maximise admin team, bypassing the MyWeekend online payment facility, an admin fee of £5 will be added to your payment. Payments made online using our MyWeekend Online facility do not incur this fee. We do not accept cheques.
All groups must pay a deposit to secure their booking. Your final balance is due 42 days before your weekend date but the exact date is always stated on your confirmation. If you do not pay us within the time limits specified you may jeopardise our ability to provide the event and we have the right to treat all or part of the booking as cancelled and you will be liable for the cancellation charges due to us under this agreement.
Once you have placed a booking and we have confirmed your details in writing the details will not usually change, providing the arrangements and group size remain the same. Surcharges will apply where minimum numbers are not reached for an activity or event to proceed or room configurations incur single room supplements. In the event that an activity cannot take place due to a fall in numbers we reserve the right to cancel your event and refund all monies paid for that event, or offer alternative arrangements.Money
Monies paid to us are held in a separate account until after you have participated with your arrangements or until the services that provide your arrangements have been paid in advance.Behaviour
Upon booking a Maximise weekend it is understood that you agree to behave in a safe and courteous manner at all times. You also agree to obey the proper instructions of any activity leader, and will dress and equip yourself suitably for any event. You also agree to use safety equipment as instructed and not tamper with or abuse it. You also agree to compensate our contractors or us for any damage or loss of revenue caused by you in the course of an event.
We understand the fact you have booked a fun weekend. However, as a Maximise customer you are expected to behave in a safe and courteous manner at all times. You must ensure you arrive on time for all events, obey all instructions given to you by activity leaders and dress appropriately for your activities. Rights of Admission for nightlife venues remain at the discretion of the venue at all times and nightlife venues may require identification for some or all of the group. Groups wear fancy dress at their own risk and Maximise cannot be held responsible if any activity site or nightlife venue refuse entry if they consider dress to be inappropriate or if one or all of group are behaving inappropriately. You are not permitted to arrive at any accommodation or activity suppliers under the influence of alcohol or drugs under any circumstances. Maximise will not be liable for any refusal of entry or participation in an activity if your group fails to conduct yourselves as detailed in this clause.
Certain suppliers insist on a small behavioural bond to be deposited by the group on arrival. Management may refuse your group entry or access to the event without this bond and Maximise will not be liable for your arrangements if this is not paid and the management refuse entry. No refund will be due if you do not provide a bond for your group.Accommodation
If your group booking includes accommodation the name and address of the accommodation will be sent to you in your weekend travel information 2 weeks prior to travel or after your final numbers and final balance have been received – whichever is the earliest. The location of the accommodation we booked is deemed centrally located at our discretion. We define a “centrally located hotel” or similar as one approximately 10-15 minutes or less drive from the city centre. Specialist accommodation such as Party Houses or Villas may be slightly further. Our accommodation will provide good access to all elements of your weekend package to include nightlife and daytime activities.
Maximise select the best accommodation for Stag and Hen groups and are careful to identify accommodation that accepts these single sex groups. Maximise grade hotels based on a number of factors including facilities, location, feedback and Stag and Hen group suitability. Therefore, the grade that Maximise assign to accommodation may differ from the numerous other hotel grading systems and from other companies, both official and unofficial. If group sizes change from the original booking, Maximise reserve the right to move groups to alternate suitable accommodation or as a last resort, accommodate groups in separate hotels where facilities are shared. Basic B&B and Surf Style accommodation can, on rare occasions, be without en suite facilities.
All accommodation that we use is advertised and booked in twin rooms, unless otherwise stated. However, subject to changes in numbers, availability and/or most suitable room configurations, we reserve the right to move members of the same sex and same group to different room configurations to make the best use of available accommodation. We reserve the right to use a good quality z-bed or sofa bed in one of the existing rooms to accommodate changes to make best use of rooms available. In some cases 2 guests may be required to share a double bed. Where groups are odd numbers and triple rooms are not available we will book a single room but the group are responsible for the single supplement charge. Please note a single supplement of £25 per person per night (excluding London which is £50 per person per night) will apply should we be unable to accommodate any changes in numbers in triple/twin rooms or if a change in numbers results in under occupancy in apartments. In some resorts, Saturday night only stays are not accepted and groups will have to pay for both nights if a member of the group requires Saturday night only accommodation.
Apartment and Villa accommodation prices are fixed prices based on the number in the group at the time of booking. Should the number in your group drop, the cost of the accommodation element may need to be recalculated for the number of people attending. Villa accommodation options, by their nature and size of group, are not commonly based in central locations and can be drive away from some destinations. This drive time varies and you should discuss this with your account manager. By accepting Villa accommodation you are accepting that local taxi transportation will be required from time to time to key nightlife hotspots.
All accommodation will require the group to leave a behavioural bond/deposit on checking in. These are preventative measures to protect the accommodation from damage and/or complaints from other guests and against bad behaviour. Security deposits are common place for large group bookings and failure to pay will result in the group not being allowed to stay. If you refuse to pay the bond, your accommodation will not be made available to you and no refund will be due. Bonds are refunded on departure should there be no damage to rooms and no complaints received.Meals and Special Requirements
Many of our restaurant providers require pre ordering before you arrive at the venue. It is your responsibility to complete the pre order and return it by the date specified. Failure to do so may result in your menu being selected for you. We will always endeavour to accommodate party members with special dietary requirements but cannot guarantee an alternative will be arranged.
All special dietary requirements must be communicated to Maximise and our suppliers as soon as possible. Our suppliers reserve the right to change or alter any set menus without notice. Maximise are not liable for any food allergies. You must make our suppliers and us aware of any circumstances that may affect your safety or health whilst participating in any activities.
If we are making a table reservation on behalf of your group, should you fail to turn up, £10 per person will be charged by the restaurant to cover their loss of revenue.Event Timings and Itineraries
We assemble each itinerary with the greatest of care using our wealth of experience in the industry. As stated in our itineraries all groups are required to arrive at their activity sites at the time indicated to allow for a smooth running programme. Failure to do so may result in the quality and duration of your activity being compromised. Maximise will not be liable in the event of your group failing to arrive at an activity or venue at the time specified. The running time of activities can vary depending on the ability and experience of the group given that more or less detailed instruction may or may not be required. Timings of specific events include any necessary safety briefings and are subject to change based on final numbers. If number go up or down then session length may increase or decrease accordingly. Maximise reserve the right to amend itineraries.
Maximise will always attempt to meet the specific requests for start times for any activity however due to the volume of bookings we consider 90 minutes either side of any request to be reasonable. Any start time more than 90 minutes either side of any request will be advised before confirming your booking. Where more than one event has been booked one a single day we reserve the right to switch activities to allow us to meet the requirements of the group.
Participation in activities that are not booked as part of your itinerary with Maximise or have been booked independently of the reservation will not be the responsibility of Maximise and we shall not be liable. On very rare occasions, Maximise may request groups veer from the timed itinerary to accommodate third party issues, for example traffic, weather or situations out of third party control. If these changes are not acceptable you will have the option of a full refund for that particular element of the weekend.
Maximise packages in the UK do not include transfers as full maps and directions are provided to all groups. Maximise can provide quotes for transfers to activities within a Maximise destination if requested.
Most daytime activities take place at outdoor activity centres, which by their nature are not usually located in city centres/urban areas. Activities advertised by us as taking place in a particular city/town may include activities in locations that we consider to be within a reasonable distance from your accommodation and or the city/town. As a general guide we consider a reasonable distance to be approx. 30 miles or 40 minutes' drive time although this may be more for late bookings or some exclusive or specialist activities and those that use naturally occurring facilities such as rivers, sea or hills. Maximise can provide transfer quotes for all locations but unless advised we will assume the group have organised transfers independently.
Maximise event itineraries are final. It is the group leader's responsibility to check all details and timings prior to departure. Once issued, it is your responsibility to read fully the contents of the documents and notify us immediately if you have any queries. We cannot accept liability for any omissions, queries or errors if we have not been notified immediately after making the documents available to you. Maximise will correct any errors or omissions prior to travel and provide a revised travel itinerary showing amended information. If we have not been notified we cannot accept any responsibility for any errors or omissions.Transfers, Passports, Visas and Vaccinations
Group members are responsible for ensuring that they hold the correct documentation, are in possession of a valid passport with suitable time until expire to enter the chosen country, visa permits, inoculations and preventative medicines as may be required.
We accept no responsibility or liability for the package provided if any group members are refused boarding a flight for any reason and cannot attend the weekend we are providing.
Maximise itineraries are final. It is the group leader's responsibility to check all details and timings prior to departure. Once issued, it is your responsibility to read fully the contents of the documents and notify us immediately if you have any queries. We cannot accept liability for any omissions or errors if we have not been notified within 7 days of making your itinerary available to you. Maximise will correct any errors or omissions prior to travel and provide a revised travel itinerary showing amended information. If we have not been notified we cannot accept any responsibility for errors or omissions.
Maximise reserves the right to change or alter the price of airport transfers should changes be made to flights or arrival/departure airports even if this change is beyond the group leaders control. We also reserve the right to change or alter the price of transfers should numbers attending change downwards. We will not alter price of transfers if number increase from original booking. Maximise Return Airport Transfers are based on one inbound and one outbound transfer. If groups travel on separate flights then Maximise reserve the right to charge for additional transfers.Beauty Treatments
If you or members of your party are required to choose a treatment from a selection that Maximise has provided, these choices must be made and forwarded to Maximise by your Final Payment Date. Failure to do so may result in your treatments being chosen for you or options not being available. All special requirements must be communicated to Maximise and our suppliers as soon as possible. We will endeavour to accommodate all persons with special requirements but cannot guarantee a suitable alternative will be arranged. Our suppliers reserve the right to change or alter treatments without notice.
We organise a wide range of events and some of them involve a degree of risk you of physical injury of damage to property. This is what makes these events exciting! We do not exclude our liability for death of personal injury caused by our negligence or that of our employees, but we do not accept liability for the negligence of any other persons. We do all that we reasonably can to reduce the risk to you. If we have done that and are not negligent, you will take responsibility for any risks involved in participation in any event. We cannot accept liability in any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or any event which we or our supplier could not help, expect or prevent.Advertising, Website and Special Offers
All photographic and pictorial references found in our brochures, printed literature, on our Website and in our proposals are purely representative of the products & events we offer and will be accepted as such. While we show images to give a representation of the product, Maximise reserve the right to use images that may not be of the exact product itself. Maximise reserve the right to make changes to and correct errors in our Website and quotes at any time. Pictures used are for illustration purposes and not necessarily of the actual venue or activity.
All accommodation packaged and advertised by Maximise is done so using our own opinions and interpretations of that Hotel or apartment's star rating, location and facilities. Our grading and interpretations may sometimes differ to that which the hotel and/or other companies, both official and unofficial, advertise.
Price promise guarantees are valid for up to 5 working days after the point of booking and do not include any special offers or limited promotions offered by any competitors. All Maximise special offers are subject to compliance with our payment terms and conditions, and any other restrictions or requirements that we have put in place for the offer.Competitions
To enter the Maximise competition to win £100 cash you must be a group leader and have travelled in the past 4 months from the date the competition ends. The prize being offered is £100 cash. No alternatives will be offered. The winner will be chosen at random from entries during this period and will be contacted by customer services. The winner will then have 1 week to claim their prize. If the prize is unclaimed after this time, the prize will be added to our next prize draw. Maximise employees are not eligible to enter. The winner agrees to the use of their names, photographs and/or testimonials for marketing purposes and on the website.Insurance
Maximise advise that you arrange adequate insurance to accommodate your party and their requirements for UK and overseas travel. It is important that you ensure that any insurance policy covers the duration of travel, the cost of cancellation by you and/or any member of your party, personal accident, medical and emergency evacuation, loss of monies and participation in your chosen activities. You should make sure that the insurance cover is suitable for your confirmed itinerary as some policies do not cover all activities so please check with your insurer before purchasing. You should also check that any activities organised outside of the arrangements with Maximise are also covered.
If you decide not to take out travel insurance suitable for your arrangements independently, you hereby agree to indemnify us against any claim or loss or injury, and you and your group members participate entirely at your own risk.
Certain activity providers may insist you sign an insurance indemnity and waiver form; therefore you participate at your own risk, and we shall not be liable for your participation.Emails
By enquiring on our Website, you accept that you are happy to receive e-mail communication from Maximise and our team. These e-mails will contain promotions, information and offers about your weekend or Maximise activity experiences. You can at any time should you wish, unsubscribe from our e-mails at the bottom of our e-mails.Complaints
Although the quality of our arrangements is high, sometimes things may go wrong. If a complaint or problem arises during your weekend you must telephone a Maximise Representative on the emergency contact number supplied immediately. Our reps are there to help, so if you fail to call and report any such problems or issues to allow us to put these right, we will not consider ourselves to be liable for those complaints. If you have a complaint regarding any element of your booking you must notify the instructor or person running the specific event at the time. You must notify us in writing outlining the reasons for the complaint and informing us of whom you spoke to on the day. Complaints must be forwarded in writing to us within 7 days of your event. We will acknowledge receipt of your correspondence and we will respond to all complaints in written format within 28 days. In rare circumstances, third party delays may result in this period being extended while we await their response. The group contact must bring all complaints to our attention.General
We believe our Terms and Conditions to be fair. The law of England and Wales governs them. We reserve the right to make amendments and improvements to these terms and conditions without notice. For the full and latest version of our terms and conditions please visit our Website.