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Terms and conditions

Seller Information

Maximise is owned and run by Crazy Voyages, the leading stag and hen travel agency in Europe.


Head office: 8 rue du Faubourg Poissoniere, 75010 Paris

Chamber of Commerce registration number: 517 621 124

Telephone: 0208 068 1906

Email: contact@crazy-voyages.com

Responsibility of the website: Crazy-Voyages

Travel Agents Licence Number: LI 094090005

Travel Agents Liability Insurance: ALLIANZ - 87 rue Richelieu 75002 Paris

ARTICLE 1 – Definitions

"T&Cs": It defines these Terms & Conditions.

"Organiser"/"Group Leader"/"Group contact"/"You": Refers to the person who has made the booking and the person who's in contact with Maximise.

"Participants": refers to the participants of the part that are not the organiser.

"Customer/s": refers to the person doing the booking or to the participants taking part to one of our bookings.

"We"/"Our"/"Us": Refer to Maximise (SARL CRAZY VOYAGES)

"Package": Booking of 2 or more activities.

"Option/s": Extras that can be added to the activities

"Itinerary"/"Roadbook"/"Roadmap" : Document given to the customer with all the information about the booked activity or package.

ARTICLE 2 – Field of Application

T&Cs apply, without restrictions, to all sales of activities of packages to our customers.

T&Cs are always available on our website.

T&Cs represent all the rights and obligations of Maximise and the customers.

T&Cs may be modified at any time, without notice. Such modifications will not apply to reservations of activities or packages made previously.

ARTICLE 3 – Customer Eligibility and Acceptance

3.1 – Eligibility

The group leader must be over 18-years of age and declares to be able to make a booking and to accept T&C.

3.2 – Acceptance of the T&Cs

The sales of an activity or of a package is possible only to customers that read and accept our T&C.

A contract between Maximise and the client will be established once the T&C have been accepted and the first £25 deposit has been paid.

ARTICLE 4 – Summary

When you make the booking, you are confirming you are over 18-years-old and have the authority to accept, and do accept, our terms and conditions on behalf of yourself and all the members of your group.

Whether the booking is made over the phone, in person, in writing or online, it is important you read and understand these terms and conditions. Your contract is with Maximise and these terms and conditions apply to all elements of our business and service provided.

The person placing the initial booking will be the group leader and will be responsible for making or arranging all payments owed to Maximise. If you wish to change the group leader, we must be notified in writing.

To secure a booking we require a non-refundable, non-transferable £25 deposit. Once the initial deposit has been paid, a booking confirmation will be sent to the group leader via email. Only when the booking is confirmed does the contract between you and Maximise establish.

The group leader is then responsible for pursuing a non-refundable & non-transferable £25 deposit per person. This is required within 14 days of receiving the booking confirmation in order to secure their places.

Your final numbers need to be confirmed at the end of this 14 day period. These £25 per person deposits can be paid by the group leader in full or individually by using our online payment system. People can be added to the trip after the 14 day period, but this is subject to availability and admin fees. There is a £10 admin fee on activity only bookings and £20 on full package bookings.

The final balance will be due 6 weeks before your departure date. If your booking date falls within 6 weeks of the departure date, we would require payment in full paid by debit card or credit card.

It is the group leader's responsibility to ensure every member of his/her party is aware of, and adheres, to our terms and conditions. It is also the group leaders responsibility to supply all information to the group accurately. The group leader is responsible for ensuring all amounts owed to Maximise are paid on time by both themselves and all members of the group.

The Group Leader assumes all responsibility to settle the balance of the invoice for a confirmed booking on or before the due date. Our terms and conditions are always available and easily accessible via our Website. We also make them available to you when your booking is confirmed. By paying your deposit you acknowledge that you agree to our terms.

ARTICLE 5 – Description of activities, accommodation and transfers

The goal of Maximise is to allow groups of clients (from 4 to 30 participants) to book on our website activities and packages for their stag/hen do in the UK and abroad.

The services provided by Maximise are activities, accommodations and transferts.

Description of the services may change after the booking has been confirmed. We will notify you and if you do not agree with the change we will refund you part of the activity or cancel and refund the activity. This won't apply if the amendment is done last minute and/or directly on spot.

5.1 - Accommodation

An accommodation can't be booked in his own. To book an accommodation you have to book at least 1 activity and/or transfer.

If your group booking includes accommodation, the name and address of the accommodation will be sent to either within the week of your departure date, 2 weeks before the departure date, or after your final numbers and the final balance have been received. This is dependent on availability and the time frame between booking and travel date.

The location of the accommodation we booked is deemed centrally located at our discretion. We define a “centrally located hotel” or similar as one approximately 10-15 minutes or less drive from the city centre. Specialist accommodation such as Party Houses or Villas may be slightly further. Our accommodations will provide good access to all elements of your weekend package to including nightlife and daytime activities.

Maximise select the best accommodation for Stag and Hen groups and are careful to identify accommodation that accepts these groups. Nevertheless, accommodations are not party venues. We ask our groups to respect the accommodation, the staff and the other guests by not doing too much noise, not putting loud music at night time, not being aggressive or extremely drunk.

Maximise grade hotels and apartments based on several factors including facilities, location, feedback and Stag and Hen group suitability. Therefore, the grade Maximise's assigns to accommodation may differ from the numerous other hotel grading systems and other companies, both officially and unofficially. If group sizes change from the original booking, Maximise reserves the right to move groups to alternate suitable accommodation or as a last resort, accommodate groups in separate hotels where facilities are shared. Basic B&B, Hostels and Surf Style accommodation can be without private bathroom facilities.

All the accommodation we use is advertised and booked in twin rooms, double rooms, triple rooms, quad rooms and multiple rooms. The beds in the accommodations can be single, double or sofa beds.

Apartment and Villa accommodation prices are fixed prices based on the number in the group at the time of booking. Should the number in your group drop, the cost of the accommodation element may need to be recalculated for the number of people attending. Villa accommodation options are not commonly based in central locations, in some destination, the villa location can be driving distance from the city centre. This drive time varies and you should discuss this with your account manager. By accepting Villa accommodation you are accepting local taxi transportation will be required from time to time to key nightlife hots pots.

All accommodation will require the group to leave a per person behavioral bond/deposit on checking in. These are preventative measures to protect the accommodation from damage and/or complaints from other guests and against bad behavior. Security deposits are common for large group bookings and failure to pay will result in the group not being allowed to stay. If you refuse to pay the bond, your accommodation will not be made available to you and no refund will be issued. Bonds are refunded on departure should there be no damage to rooms and no complaints received.

Accommodation prices may vary from season to season and can be higher in peak dates. Is it often required to book a min 2 night stay to book an accommodation with Maximise.

5.2 – Activities, Packages & Options

Is it possible to book only 1 activity on our website, but during high season (from March to July) we may require a minimum of 3 activities to go ahead with the booking.

5.3 – Transferts

If an airport transfert is booked, we require the flight details and accommodation details (if not booked with Maximise) at least 2 weeks before the departure. If these details are not given, Maximises can cancel th booking without any refund.

ARTICLE 6 – Price & Price Changes

At the moment of the acceptante of the quote, prices may still change. Prices can change depending on availability, date of booking, period of travel.

Prices are confirmed only once the booking as been confirmed and the deposit links have been sent to the rest of the participants.

After the payment of all the deposits prices won't change. We will only increase the price of your booking if:

  • The price if our costs increase as a result of any adverse changes in any of the exchange rates which has been used to calculate the cost of your holiday.
  • The number of participants change.
  • There is any amendment in the booking.

ARTICLE 7 – Payment and Booking

To start the booking process the group leader has to accept the quote and to pay the first £25 (or the whole amount if the trip is in less than 6 weeks). Once the group leader has confirmed the booking, they will be given access to a secure online payment platform. Payments can be made by either Visa or MasterCard debit or credit (all payments made by credit card are debited immediately). It is possible for each participant to choose to:

  • Pay just their share
  • Pay for others
  • Pay the total amount due
  • Split the groom's part into all participants shares

Maximise will than check availability and prices with the provider. As soon as Maximise has all the positive feedback from the providers the rest of the deposit payment links will be sent over. A booking is confirmed only after all deposits have been paid.

Important: Before paying, you must confirm you have read and accepted the T&Cs by ticking the required box. If a participant pays the share of another person, as well as his/her own, they agree to pass on the information stated in the T&Cs.

The booking confirmation sent out by Maximise itemizes the main elements of the booking such as details of the activities, the price paid and, if applicable specific conditions of payment. The confirmation is sent via email to the group leader as soon as possible after full payment has been received.

All groups must pay a £25 deposit to secure their booking. The rest of th deposits needs to be paid withing 14 days.

Payment of all deposits has to be done withing 14 days and payment of the balances need to be done at least 6 weeks before the departure. Your final balance is due 42 days before your weekend date but the exact date is always stated on your confirmation. If you fail to pay the full amount within the time limit specified, you may jeopardize our ability to provide the event and we have the right to treat all, or part, of the booking as cancelled. In the event of this, you will be liable for the cancellation charges.

If the number of participants initially included in the booking is not reached, those who have confirmed their place by paying their amounts may be required to pay a supplement in order maintain all the services and options outlined in the booking.

Surcharges will apply where minimum numbers are not reached for an or if room configurations incur single room supplements. If an activity cannot take place due to a fall in numbers, we reserve the right to cancel your event and refund all amounts paid for that event, or offer alternative arrangements.

ARTICLE 8 – Cancellations or Modifications

8.1 – Cancellations or Modifications made by the customer


Once your booking has been confirmed, a cancellation will only be accepted in writing from the group contact.

Cancellation charges:

  • 42 days or more before the date of departure (DOD) results in the loss of the initial booking deposit and all individual £25 deposits. Any group member who has paid more than £25 deposit will be subject to an admin fee of £10 for any refunds.
  • Less than 42 days before DOD results in the loss of 100% of the total package cost for the number of attendees booked at the time of cancellation. This includes the loss of all amounts paid by members of the group.

Bookings made within six weeks of the date of departure will be paid in full at the point of booking and will be subject to cancellation charges as above.If you wish to cancel on behalf of only some of the members, the cancellation charges outlined above will apply pro-rata. However, we may become entitled to recalculate the package price based on minimum numbers for events, or cancel the event if numbers drop significantly and the amount paid in this instance are non-refundable.

Maximise does not offer insurances and strongly recommend that clients take out insurance to protect themselves in the event of needing to cancel their trip.

The price of your weekend is based on your initial numbers. If there is a drop in numbers and elements of the weekend are subject to minimum numbers, Maximise may be required to recalculate the package price based on the final number of people going. The group leader will be required to pay the balance of the booking based on the reworked price. No refunds will be made if you or any group members choose to leave your arrangements/activities early or choose, for whatever reason, not to participate in any of the events on your itinerary. It is the group leader's responsibility to notify Maximise in writing of any special or specific requirements. This is to be made at the point of booking and can include, but are not limited to, disabilities or dietary requirements.

In case you decide to cancel the booking during the payment period, people who have paid will lose the £25 deposit and £35 for overpaid deposits.

For cancellation related to Covid-19 please check ARTICLE 17.


We may be able to add additional people to your stag/hen do after you've confirmed your booking, however, this is always subject to availability. The number of participants may increase or decrease without charge up until the due date of your final payment. This is 6 weeks before your date of travel and clearly indicated on your confirmation. Individuals who pay the per person deposit and are then unable to attend the hen/stag do will lose their non-refundable and non-transferable £25 deposit (+£10 for overpaid deposits). If you wish to add an additional person to the trip, this will be subject to a administration charge and subject to availability. £10 to add someone if the package is activities only and £20 if the package includes accommodation and activities When final numbers and balance are confirmed, if the group numbers have dropped drop by 25% or more from the original booking confirmation, Maximise reserves the right to recalculate the weekend package price. The group leader is then responsible for the revised outstanding balance as a one-off payment. While we will do everything we can to assist, a drop in numbers below any minimum numbers stipulated on activities, or below 8 for accommodation, may result in alternative activities or accommodation needing to be arranged.

We will endeavor to accommodate any group that wishes to change their booking date, time of activities, location and/or activity changes. However, this is always subject to availability and carries admin fees. If you wish to amend dates/location, this can be done outside of 6 weeks prior to travel subject to availability and a £20 admin fee per change.

If any member of your group is unable to participate or travel due to the death, injury or serious illness of himself/herself, a close relative or friend, we will allow the booking to be transferred to another individual without imposing the administration charge. We will also allow such changed to be made if the individual is subject to jury duty. While we will not impose the administration charge, and additional costs imposed by our suppliers will be passed on. Maximise will charge for name changes, with charges being dependent on the Airline supplier. Some airlines may impose a 100% cancellation charge and the cost of a new ticket, plus administration charges, which you will be responsible for.

As your contract is with Maximise, all changes and requests must be in writing and made directly with us and not our suppliers.

8.2 – Cancellations or Modifications made by Maximise


Very rarely does Maximise need to cancel confirmed bookings. While we work very hard to avoid changes and cancellations, we reserve the right to do so. Many of the changes are minor such as a change to your itinerary relating to the time of a confirmed activity(ies), a change in the activity venue, or a change in your accommodation to a suitable alternative of a similar standard in the same city. In the rare circumstance Maximise need to make a significant change or cancel your weekend after confirmation, we will inform you as soon as possible. Maximise will offer the following options:

  • Full and immediate refund of anything you have paid to us for a service cancelled by Maximise. Please note that refunds can take up to 30 working days.
  • Choose an alternative option (in the same price range) which you may choose to book instead.

Compensation will not be payable in the event Maximise is forced to make changes or cancel your booking as a result of unusual and unforeseeable circumstances beyond our control. Circumstances which could not have been avoided despite all due care and attention.Compensation will also not be payable if Maximise is forced to cancel an activity due to not meeting the minimum number requirement.

Maximise reserves the right to change or alter the price of transfers should changes be made to flights or arrival/departure airports. This is also the case if the change is beyond the group leaders control. In addition, we reserve the right to change or alter the price of transfers should the number of participants change.

No compensation will be payable and the above options will not be available if we cancel as a result of you not complying with our terms and conditions, such as not paying your balance on time. Compensation is also not payable if the change made is minor.

Once you have received your itineraries, it is very rare for Maximise or our suppliers to be forced by Force Majeure to change or cancel part or all of your itinerary. In this event, we regret that we will be unable to provide any refunds or pay any compensation or meet any losses or expenses you incur as a result. We will try to help and advise you to secure alternative activities or events, but you will have to pay any associated and/or additional costs.

In most cases, neither you nor we are entitled to cancel due to adverse weather conditions. Maximise are also not obliged to offer refunds for events affected by or cancelled due to adverse weather conditions.


Maximise always aims to provide the weekend, activities, accommodation and services as advertised when booked. However, sometimes we need to make changes due to circumstances out of our control. By accepting our terms and conditions the client accepts that it may prove necessary or advisable to vary or modify a booking due to prevailing circumstances.

Maximise reserves the right to cancel or change any of the services or price including (but not limited to) flights, accommodation, activities, restaurants and transfers. If we are required to cancel or change service an alternative of equal value will be provided. In the event, this means extra cost to you, we’ll notify you, giving you the choice to accept the changes or opt for a refund for the individual element.

Given the time of booking is often months in advance of the date of travel, Maximise reserves the right to change or alter activities, products, menus or drink offerings within its packages without any notice.

We will always endeavor to notify you of any changes as soon as possible. However, under no circumstance are we obliged to refund any element of a weekend cancelled due to conflict, threat of war, riots, terrorist activity, industrial disputes, natural disasters, fire, airport closures (delayed flights), weather conditions and events beyond our control that result in an element of your weekend becoming unavailable.

Very rarely and in extreme circumstances, Maximise may be forced by third parties to move your accommodation before or after sending you the itinerary. Maximise reserve the right to move accommodation in this instance to a suitable alternative in the same city. Maximise will accept any out of pocket expenses as a result of us having to change your accommodation. Please note that an uneven number of participants in your group may attract a hotel single supplement surcharge. If triple rooms are available at the accommodation, we will endeavor to book one for your group. However, if a single room has to be booked the group will be liable to pay the supplement as prices are based on shared occupancy.

ARTICLE 9 – Behaviour

Upon booking a Maximise Stag/Hen Do, it is understood you agree to behave safely and courteously at all times. You also agree to obey the proper instructions set by activity leaders and will dress and equip yourself suitably for any event. You also agree to use safety equipment as instructed and not tamper with it or abuse it. By booking with Maximise, you agree to compensate our contractors or us for any damage or loss of revenue caused by you in the course of an event.

You must ensure you arrive on time for all activities, obey all instructions given to you by activity leaders and dress appropriately for your activities. Rights of Admission for nightlife venues remain at the discretion of the venue. Whether you are in the UK or abroad, venues may require identification for some, or all, of the group. Groups who wear fancy dress, do so at their own risk. Maximise cannot be held responsible if your entry to a venue is refused due to inappropriate clothing or behavior.

You are not permitted to arrive at any accommodation or activity under the influence of alcohol or drugs under any circumstances. Maximise will not be liable for any refusal of entry or participation if your group fails to conduct yourselves as detailed in this clause.

Certain suppliers insist on a small behavioral bond to be deposited by the group on arrival. Management may refuse your group entry or access to the event without this bond and Maximise will not be liable for your arrangements if this is not paid or your entry being denied. No refund will be due if you do not provide a bond for your group.

ARTICLE 10 – Meals & Special Requirements + Beauty Treatments

10.1 - Meals & Special Requirements

Many of our restaurant providers require pre-ordering before you arrive at the venue. It is your responsibility to complete the pre-order and return it by the date specified. Failure to do so may result in your menu being selected for you. We will always endeavor to accommodate party members with special dietary requirements but cannot guarantee an alternative will be arranged.

All special dietary requirements must be communicated to Maximise and our suppliers as soon as possible. Our suppliers reserve the right to change or alter any set menus without notice. Maximise are not liable for any food allergies. You must make our suppliers and us aware of any circumstances that may affect your safety or health.

If we have made a table reservation on behalf of your group and you fail to show up, there will be a £10 charge per person by the restaurant to cover their revenue loss.

10.2 - Beauty Treatments

If you or members of your party are required to choose a treatment from a selection that Maximise has provided, these choices must be made and forwarded to Maximise by your Final Payment Date. Failure to do so may result in your treatments being chosen for you or options not being available.

All special requirements must be communicated to Maximise and our suppliers as soon as possible. We will endeavor to accommodate all persons with special requirements but cannot guarantee a suitable alternative will be arranged. Our suppliers reserve the right to change or alter treatments without notice.

ARTICLE 11 – Event Timings

If the group as any preferred time for events these mus be sent to Maximise at the moment of the booking. Maximise will always attempt to meet the specific requests for start times for any activity, however, due to the volume of bookings, is not always possible to book the requested time.

As stated in our itineraries, all groups are required to arrive at their activity at the time indicated. Failure to do so may result in the quality and duration of your activity being compromised or cancelled. Maximise will not be liable in the event of your group failing to arrive at an activity or venue at the time specified.

Participation in activities that are not booked as part of your itinerary with Maximise or have been booked independently of the reservation will not be the responsibility of Maximise and we shall not be liable. If the group arrives late to an activity booked by Maximise because of another activity booked via a third Party, Maximise won't refund the group.

ARTICLE 12 – Itineraries

The roadbook is sent to the group leader only the week of the departure.
We assemble each itinerary with the greatest of care using our wealth of experience in the industry. All information stated in our itineraries are final information.

ARTICLE 13 – Travel Documents & Vaccinations

Group members are responsible for ensuring they are eligible for travel. It is the individual's responsibility to hold the correct documentation, own a valid passport, obtain visa permits if needed and manage inoculations or preventative medicines where required.

We do not accept responsibility or liability for the package provided if any group members are unable to board a flight for any reason and cannot attend the weekend we are providing.

ARTICLE 14 – Liability & Insurance

14.1 – Liability

We organise a wide range of events and some of them involve a degree of risk, both to physical injury and property damage. Maximise does not exclude our liability for death or personal injury caused by our negligence or that of our employees, but we do not accept liability for the negligence of any other persons. We do all that we can to reasonably reduce the risk to you. If we have done that and are not negligent, you will take responsibility for any risks involved in the participation of any of our activities/services.

Therefore, Maximise does not accept any liability for problems or injuries sustained if it was a result of:

  • The acts or omissions of the customer
  • The acts or omissions of a third party, not connected with the provision of our services.

Maximise does not accept liability if the outcomes were unforeseeable or unavoidable, for example an act of Force Majeure.

An act of Force Majeure automatically exonerates the party concerned in the supply of Services when the Force Majeure occurs from all responsibility.

We cannot accept liability for any unusual or unexpected circumstances beyond our control. Such circumstances that could not have avoided despite Maximise using all care possible, or any event which we or our suppliers could not help, expect or prevent.

14.2 – Insurance

Insurance cover is not automatically included as part of the service provided by Maximise. Customers are advised to take out an insurance policy to cover any costs that might arise in certain cases due to cancellation, illness or accidents.

It is solely the responsibility of the individual to ensure they make provision for insurance cover with the company of their choice.

If you decide not to take out travel insurance suitable for your arrangements independently, you hereby agree to indemnify us against any claim or loss or injury, and you and your group members participate entirely at your own risk.

Certain activity providers may insist you sign an insurance indemnity and waiver form; therefore you participate at your own risk, and we shall not be liable for your participation.

Maximise is insured for Professional Liability with the insurance company mentioned in the 'Seller' information of these T&C. This Professional Liability Insurance covers any financial loss the insured may suffer in respect of injuries, or material damage, consecutive or not, caused to clients, suppliers or a third party, in case of errors, omissions, or negligence in the course of carrying out the profession of a travel agent to the amount of 750,000.00 Euros per year and by claim for injuries, or material damage, consecutive or not. The excess for all claims excepting injuries amounts to 1,500.00 Euros

ARTICLE 15 – Data Protection and Privacy

By inquiring on our Website, you accept you are happy to receive email communication from Maximise and our team. These emails will contain promotions, information and offers about your weekend or Maximise activity experiences. You can at any time, should you wish, unsubscribe from our emails.

Personal information and details provided by customers is needed to proceed with the booking and is destined solely for internal use by Maximise (Crazy Voyages). Such information will only be passed on to third parties if this is required to complete your transaction.

In accordance with French law, the Data Protection Act gives you the right to request a copy of the personal information Maximise (CRAZY VOYAGES SARL) holds about you and to have it deleted or to have any inaccuracies corrected. (Article 34 of the Data Protection Act of 6 January 1978. Please address your request to contact@crazy-voyages.com.

The details and information obtained by Maximise in the course of its activity as a travel agent are the proof that transactions have taken place and are undisputed evidence that an agreement has been entered into. In the event of a legal dispute, electronic data has the same legal consequences as a printed, signed document.

This Website and all the elements that for the content of the Website, whether they be visual or audio, are protected by copyright. The Website and all that it contains, is the exclusive property of Maximise (Crazy Voyages) and/or its suppliers or, as the case may be, the respective owners with whom they have an agreement.

ARTICLE 16 – Website, Photos & Copyright

16.1 – Website & Photos

All photographic and pictorial references found on our website and in our proposals are purely representative of the products and events we offer and will be accepted as such. While we show images to give a representation of the product, Maximise reserves the right to use images that may not be of the exact product itself. Maximise reserves the right to make changes to and correct errors in our website and quotes at any time. Pictures used are for illustration purposes and not necessarily of the actual venue or activity.

All accommodation options advertised by Maximise is done so using our own opinions and interpretations of that Hotel or apartment's star rating, location and facilities. Our grading and interpretations may sometimes differ to that which the hotel and/or other companies, both official and unofficial, advertise.

16.2 – Copyright

Our website and all the elements that form the contents of the website whether they are visual or audio, including the underlying technology, are protected by copyright trademarks, designs or patents. The website and all that it contains (including, but not limited to; text, software, photographs, logos, date) is the exclusive property of Maximise(Crazy Voyages) and/or its Suppliers, or as the case may be the respective owners with whom we have an agreement. Any representation, reproduction (other than for private use), exploitation, distribution or adaption of the website or its contents is prohibited.

The use of all software downloaded via the website which gives access to certain services or functions, is governed by the terms of its license. Individuals must accept the terms of the license before downloading, installing, copying or using the aforementioned software.

For all software which does not have a license, the customer is given limited rights for a personal use and excludes all other uses. By installing or using the software, the individual accepts these conditions.

Users of the website who have their own website and who wish to add a link to the homepage, for their own personal use, must obtain authorisation from Maximise (Crazy Voyages) before doing so. However, this authorisation does not imply any affiliation agreement. In all cases, all links, even if agreed to, must be removed at the request of Maximise (Crazy Voyages).

To resume, all links to the Website must be previously authorized by Maximise (Crazy Voyages) and immediately removed at their request.

ARTICLE 17 – Complaints

Although the quality of our arrangements is high, sometimes things may go wrong. If a complaint or problem arises during your weekend you must contact a Maximise Representative on the emergency contact number supplied in your itinerary immediately. Our reps are there to help, so if you fail to call and report any such problems or issues to allow us to put these right, we will not consider ourselves to be liable for those complaints.

If you have a complaint regarding any element of your booking you must notify the instructor or person running the specific event at the time. You must notify us in writing outlining the reasons for the complaint and inform us of whom you spoke to on the day. Complaints must be forwarded in writing to us within 7 days of your event. We will acknowledge receipt of your correspondence and we will respond to all complaints in written format within 30 working days. In rare circumstances, third party delays may result in this period being extended while we await their response. The group contact must bring all complaints to our attention and only will Maximise correspond with the group leader regarding complaints.

ARTICLE 18 – Covid19

Following the global impact of the Covid19 on the world and especially on the tourism sector, we decided to update our T&C regarding cancellations and modifications.

All cancellations related to the Covdi19 fall under this new article. All other cancellations will still be under ARTICLE 7 of our Terms & Conditions.

Maximise will postpone your booking for free our refund you 100% the amount you paid within 30 working days if:

  • The Government of your destination decides to close the borders because of the Covid19;
  • You are unable to travel due to restrictions put in place by your Government or by the UK Government and that you aren’t able to travel (quarantine on spot or when you come back to the UK);
  • The flights you have booked are cancelled because of Covid19 by the airlines at least 10 days before the departure (a proof of cancellation needs to be sent to our team).

Maximise won’t refund you and won’t reschedule your booking for free if:

  • There isn’t any official restriction in your Country or in your destination Country and you decide not to travel because of the Covid19 or a similar situation. In this case normal T&C will apply.
  • There isn’t any official travel restriction and you decide not to travel because the local situation is partially affected by the Covid19 (eg. curfew, clubs are closed, restaurants are closing early, some activities are not available, etc). In this case normal T&C will apply. However, any activity canceled by Maximise due to health restrictions, will be replaced or fully refunded by the agency within 30 working days.
  • A PCR or antigen test is required to enter the country you’re travelling to or to re-enter to the UK and you refuse to take it. In this case normal T&C will apply.

These conditions apply to bookings for the 2020-21 season and cannot be applied to bookings from last season.