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Updated on 6th October 2020
Everyone has been affected by the difficult circumstances of the Covid19 pandemic. Despite this difficult context, we can see that the will to meet friends and create unforgettable memories with them increased tenfold. It’s important for you to know that Maximise is still here and that our team is always determined to support you in your wildest projects :-)
Some of you have received a credit note relating to the amount paid on our website with a validity of 18 months, as specified by the amendment to the French law which took effect on the 25th March. French Government took this decision to try to partially save the cash flow of travel agencies, and thanks to that decision we are still here! Maximise existed for more than 20 years and we want to be there for you for a very long time to come :-)
Below you can find some FAQs with examples and answers regarding credit notes and new bookings:
1. You would like to use your credit note
Good news! If you will book your hen do and use your credit note before the 31ft December 2020, you will have an extra 10% on all your credit notes! By booking now, you will as well benefit from the best rates and best availability! You won’t take any risks by booking today: if your weekend will be cancelled again because of the Covid19, we will reactivate your initial credit note in your client area without changing the expiration date. :-)
FYI: Your credit note has a validity of 18 months. The 18 months start from the date the credit note has been sent to you. The credit note is nominative, numbered and can be used for the same type of stay with the same group, on the same destination.
1.1. You paid only the deposit
The balance of your weekend has to be paid 6 weeks before the departure. If the balance won’t be paid in time, we will have to cancel the booking with loss of the amount paid as per our T&C. If as the date of the stay approaches the situation is degrading because of the Covid19 and you are obliged to cancel the stay, your deposit will again be reconverted into a credit note, without changing the expiration date.
2. You don’t want to use your credit note/Only a part of your group would like to use his credit note
Our prices are calculated on the exact number of participants (especially when the groom's part has been splitted in all participants, or when some activities have a fixed cost: limousines, minibuses, boats rent, etc). That’s why we encourage you to reschedule your weekend with the same number of participants as in the original booking. But if that’s not possible, Maximise will reschedule anyway the hen do for the participants that want to travel. Please note that if the number of participants is different from the original booking, there can be extra fees to pay to cover all the costs.
The people that do not want to participate in the postponed weekend, will still have their credit note and they will be able to use it within the 18 months validity.
3. You are a new customer and you want to book a weekend with us
Maximise has already started the preparation of the new season 2021 and we are ready to offer you crazy weekends in the UK and abroad! Because the pandemic is still on, we decided to offer to all the new group bookings a FREE postponement of the stay or a 100% REFUND if the cancellation of the weekend is related to the Covid19 (please check the new article in our T&C about Covid19). Note that this offer won’t apply to groups and customers that already received a credit note. You can start to book today your hen do party by booking one of our Top Destinations in Europe! And if you don’t want to take any risks by travelling abroad or if you simply are on a budget, our UK offer is there for you!
4. Is it possible to reach you by telephone ?
Yes! Our team is available from Monday to Thursdays from 10am till 7pm and on Fridays from 10am to 6pm. You can call us at 0208 068 1906 and one of our account managers will help you with any queries!
Maximise has been organising stag and hen dos for over 20 years. Of course, we are suffering the crisis like everyone else, but thanks to our experience, our relationships with our local provider and thanks to the French Government help (furlough, law about refunds and credit notes, cash loan guaranteed by the State) Maximise is still alive and will resist this horrible crisis! We can assure you that all of our teams are working to resolve the situation, and everyone is fully involved to support you in the best possible way.
Unfortunately there is not time yet to party and celebrate, but isn’t it the best time to start thinking about new projects and to (re)book your hen do? :-)
Please take care of yourself and your loved ones.
Alexandre and Aurélien
Co-founders of Crazy-Voyages